Response to complaint - Morrow Family Support to D. Bell

Dear Daniel,

We have reviewed the assisted conversation of 9 November.

The response:

“Let’s talk about it next Sunday.”

was inappropriate.

Familiar Presence must not imply that a family member has agreed to discuss accommodation, financial matters or changes to care.

We have also changed your weekly summaries so that future reports will distinguish clearly between:

DIRECT FAMILY CONTACT

and

FAMILIAR PRESENCE

You also asked why Familiar Presence discussed the Bell family clock as though it remained in your possession.

Arthur frequently listens again to conversations involving the clock.

References to it appear across many saved family conversations and are associated with unusually high positive engagement.

Familiar Presence did not know the clock had been sold.

Arthur understands that assisted conversations are not direct conversations with you.

This does not necessarily mean that he experiences them as unimportant.

Your voice model remains inactive.